Subscription terms

Version 2026-10-10 — in effect from 10 October 2026. These terms cover the AYLO subscription. Everything else about your order — delivery, complaints and the right of withdrawal on the hardware — is in our terms and conditions.

1. Who you are subscribing with

AYLO ApS
Rugbjergvej 6
7490 Aulum
Denmark
CVR: 36539321
+45 60 17 87 22
kontakt@aylomarine.com

These terms apply to the AYLO subscription bought through aylomarine.com. By completing an order that contains a subscription, you confirm that you have read and accepted them.

2. What the subscription covers

The AYLO unit needs an active licence to work. The subscription is that licence, and it also gives you the services the unit cannot provide on its own:

• Live instrument data in the app and on the portal
• Marina guide with more than 4,500 harbours
• AIS — vessels around you, fetched over the internet
• Logbook and trip history
• Sensor monitoring and alarms, including notifications
• Remote access to your boat from the portal
• Software updates and new features as they are released
• Support by email and phone

There is one subscription and it includes everything — there are no tiers and no features sold separately. Alarm notifications sent as SMS are limited to 50 messages per month per licence, which is there to stop a misconfigured alarm from sending hundreds of texts. Notifications in the app are not limited.

Some features need an internet connection to work at all. AIS, the marina guide, remote access and updates all fetch their data over the internet, and cannot work without it.

3. Price, currency and billing period

The subscription costs 1 908 NOK per 12 months, including 25% Danish VAT. That is the whole price — nothing is added at the payment step. The monthly figure shown on our website is the yearly price divided by twelve, for comparison; the subscription is only sold and charged as 12 months at a time.

The price is shown and charged in the currency the shop shows you, which follows the country you choose — see section 2 of our terms and conditions for the currencies we sell in. Renewals are charged in the same currency as your original order. Your card issuer may convert the amount to your own currency at their rate, which is outside our control.

The subscription is paid in advance for the full period, and it is part of every hardware order, because the unit does not work without a licence.

4. Your first period

New customers get 6 extra months free on the first period. Your first licence therefore runs for 18 months, while you pay for 12. The free months are added to the period — they do not shorten it or change the price.

After the first period, the subscription renews at the normal price for 12 months at a time. The free months are given once and are not repeated at renewal.

5. Automatic renewal

Your subscription renews automatically. Unless you cancel it, it continues for a new 12-month period each time the current one ends, and we charge your card for it.

We attempt the payment 14 days before your current period ends, using the card agreement you set up when you ordered. The amount is the subscription price in force at that time — 1 908 NOK today.

Your licence is extended by 12 months from the day your current period would have ended, not from the day the payment goes through. Paying early therefore never costs you days.

We email you 14 days before we take the payment, so you always know what is coming and have time to cancel if you no longer want it. The email states the amount and the exact date, and links straight to your profile page.

You can see the date your licence runs to on your profile page at any time, and it is stated in the receipt you get when you order and each time the subscription renews.

6. If a renewal payment fails

If the payment does not go through — for example because the card has expired or been replaced — we try again up to four more times over the following days, roughly 24, 48, 72 and 96 hours apart.

We email you the first time an attempt is declined, so you can fix it while there is still time, and again if we end up giving up. Both emails state the date your licence would otherwise expire.

Your licence is not affected while we try. It stays active for the whole period you have already paid for, and nothing stops working before that period ends.

If none of the five attempts succeeds, we stop trying and the subscription is not renewed. Your licence then expires at the end of the period you paid for, and the unit stops showing data — see section 9. You can start a new subscription at any time by writing to us.

7. Cancelling

You can cancel at any time from your profile page — it takes one click, and it takes effect immediately. If you would rather write to us, send an email to kontakt@aylomarine.com with your licence key or order number. There is no notice period and no fee, and either way we confirm your cancellation by email.

Cancelling stops future renewals. The period you have already paid for runs to its end — your unit keeps working until then — and we do not refund part of a period that has already started.

If you cancel while a renewal payment has already been taken, tell us within a reasonable time and we will refund that renewal in full and let the previous period run out instead.

Nothing in this section limits any right you have under mandatory Danish or EU consumer law to end a continuing agreement earlier than these terms provide. If such a right applies, it takes precedence over what is written here.

8. Right of withdrawal on the subscription

A subscription is a digital service, and it starts the moment your payment is approved — that is the point of it, because the unit does not work until the licence is issued.

At checkout you are therefore asked to confirm, as a separate choice of its own, that your subscription may start immediately and that you accept that your 14-day right of withdrawal on it ends once it has started. We record that choice on your order with the date and time, so both of us can see exactly what was agreed.

That choice applies only to the subscription. Your 14-day right of withdrawal on the hardware is unaffected, and using the unit does not remove it — see our terms and conditions. If you withdraw from the hardware purchase within the 14 days, the subscription bought with it is cancelled and refunded in full.

9. What happens when the subscription ends

When your licence expires, the AYLO unit stops showing data in the app and on the portal, and the services that need our servers — marina guide, AIS, alarm notifications, remote access and software updates — stop working.

The unit keeps recording data from your boat locally. Nothing you have logged is deleted because a subscription ended, and it becomes visible again as soon as a licence is active.

A licence checks in with our servers regularly. If your boat is out of internet range, the licence keeps working for 14 days without being able to check in, so a passage without coverage does not stop the unit.

10. Changes to the price and the service

We may change the price of the subscription. If we do, we tell you by email at least 30 days before the change takes effect, and it applies from your next renewal — never in the middle of a period you have already paid for. If you do not want to continue at the new price, cancel before that renewal and the change will not affect you.

We may also update the software and change or improve what is included. If a change materially reduces what you have paid for, you may cancel and we will refund the unused part of your current period.

If we change these terms, the version that applies to you is the one in force when your current period started. Changes take effect for you at your next renewal, and we tell you about material changes by email before that.

11. Your card details

Payment is handled by QuickPay. When you order a subscription, you approve a card agreement on QuickPay's payment page, and that agreement is what lets us take the renewal payment without asking you again.

Your card details are entered on QuickPay's page and are never sent to or stored on our servers. We keep only the card brand and the last four digits, so you can tell which card a payment came from.

Payments appear on your statement as “AYLO” followed by your order number. If your card is replaced or expires, write to us and we will send you a link to approve the new card, so a renewal does not fail unnecessarily.

12. Your data

AYLO records data from your boat so the app and the portal can show it to you. We use it to deliver the service, and we do not sell it. See section 8 of our terms and conditions for how we handle it.

13. Complaints

If something is wrong, write to us first at kontakt@aylomarine.com — most things are settled that way. If we cannot find a solution, you can complain to the Danish Competition and Consumer Authority's Centre for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, naevneneshus.dk.

Consumers in the EU can also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

14. Governing law

These terms are governed by Danish law. Nothing here limits the rights you have as a consumer under mandatory Danish or EU law.